Return Policy (Direct Sales)

Buying a Heritage guitar is an important decision, and we want to make sure that you receive a musical instrument that meets your needs and playing style. If you are not 100% satisfied with your purchase, do reach out to us here for assistance.
In the unlikely event that you would like to return your Heritage guitar, we offer a refund within 15 days from the date you receive your purchase. Note that return shipping costs and a 10% restocking fee will apply.
To return your purchase, kindly email us for a Return Merchandise Authorization (RMA) form. The returned Heritage guitar must be in its original condition and come with all accessories and cases (if any). We will issue the refund once we receive the instrument and accessories in good order. If you wish to make another purchase at a later date, we can convert the refunded amount into store credit and waive the restocking fee — just let us know.