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Heritage Guitar Limited Warranty

Heritage guitars are warranted by Heritage Guitars Incorporated to be free of defects with respect to materials and workmanship for two years so long as the instrument is owned by the original retail purchaser subject to the limitations in this warranty. This warranty is not transferable to any owner subsequent to the original retail purchaser.

Description And Condition To Warranty Service

For two years starting from the date of purchase Heritage Guitars will replace or repair at its option without charge to the original purchaser for labor and/or replacement parts as the case may be any part of a warranted guitar which is found to be defective. During the warranty period wherein Heritage Guitars will replace defective parts without charge for labor and replacement parts. All warranty inspections and repairs must be performed and replacement parts obtained by an authorized Heritage Guitars agency service center or the factory. The addresses of these centers appear on the Heritage Guitars National Service Directory available on request from Heritage Acquisition, LLC. Warranty Department, Suite #500, 225 Parsons Street Kalamazoo, Michigan 49007.

Should your Heritage guitar malfunction you should promptly notify our nearest Heritage Guitars agency or service center if there is no agency or center in your area. Contact or have your dealer contact the Heritage Guitars factory for information or for authorization to return the instrument. No guitar may be returned to Heritage Acquisition, LLC. without such authorization.

All postage insurance and shipping charges of warranted guitars sent to a Heritage Guitars agency service center or the factory must be prepared by the original retail purchaser. These costs are not included under this warranty. The dealer's original bill of sale or a charge or credit or delivery receipt must be retained by the original retail purchaser as proof of the purchase date of the warranted guitar and must be presented when warranty claims are advanced.

Exclusions From The Warranty

The warranty does not cover the following:

  1. Any guitar which has been modified or altered or upon which the serial number has been tampered with or altered or any guitar which has been damaged through misuse, negligence, accident or improper operation.

  2. Any instrument which has been subjected to extremes of humidity or temperature.

  3. Normal wear and tear tonal characteristics, worn frets, worn machine heads, worn plating strings, scratched pickguards, damages in shipping and cracking or other damages to the finish for any reason.

  4. Any instrument which has been purchased from an unauthorized dealer.

Heritage Acquisition, LLC. reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available.

HERITAGE GUITAR INC. MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEEDING THE DURATION OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. HERITAGE GUITAR INC. DISCLAIMS LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THESE LIMITATIONS MAY NOT APPLY TO YOU.